*What are your return and exchange conditions?
Returns are accepted only for products with manufacturing defects. Customers are responsible for shipping costs for returns and exchanges.

*Are your products washable?
Our products can be washed at 30°C.

*How can I contact customer service?
You can contact us by clicking the WhatsApp icon in the bottom-right corner of our website. You can also reach us by phone or email during business hours.

*When will my order be shipped?
Orders are dispatched within 5 business days of being placed.

*Do you offer cash on delivery?
We do not offer cash on delivery. Orders can only be placed through our website and paid for by bank transfer or credit card.

*Can I pay by bank transfer?
Yes. At checkout, select the bank transfer option and choose your preferred bank from the available options. Your order details and our bank account information will then be displayed so you can complete your payment.

*I placed an order but haven’t received a confirmation email. What should I do?
Confirmation emails may occasionally be delayed or filtered into your spam or junk folder by your email provider. If you cannot find the email in your inbox, please check these folders. If the issue persists, please contact us.

*How can I track my order?
Please visit our order tracking page to check the status of your order and shipment.