*What are your return and exchange conditions?
Returns are accepted only for products with manufacturing defects. Customers are responsible for shipping costs for returns and exchanges.

*Are your products washable?
Our products can be washed at 30°C.

*How can I contact customer service?
You can contact us by clicking the WhatsApp icon in the bottom-right corner of our website. You can also reach us by phone or email during business hours.

*Do you ship internationally? Yes. We ship our orders with Kargopass to Europe, North and South America, the Middle East (including the Gulf countries) and Africa. Some countries may be unavailable for delivery. Please contact us before placing your order if you are unsure. How long does international delivery take? Once shipped, the estimated delivery time is 7-12 business days. It may vary depending on the destination, carrier workload and customs procedures. How is international shipping cost calculated? Shipping cost is calculated on whichever is greater, the package's volumetric weight or actual weight. Product prices do not include shipping, which is added at checkout. Do I have to pay customs duties on international orders? No, customs duties are covered by Decotias. You do not need to make any additional payment on delivery. How can I track my international order? [Write how the tracking number is shared, for example: A tracking number is sent by email once your order is shipped.]

*Do you offer cash on delivery?
We do not offer cash on delivery. Orders can only be placed through our website and paid for by bank transfer or credit card.

*Can I pay by bank transfer?
Yes. At checkout, select the bank transfer option and choose your preferred bank from the available options. Your order details and our bank account information will then be displayed so you can complete your payment.

*I placed an order but haven’t received a confirmation email. What should I do?
Confirmation emails may occasionally be delayed or filtered into your spam or junk folder by your email provider. If you cannot find the email in your inbox, please check these folders. If the issue persists, please contact us.

*How can I track my order?
Please visit our order tracking page to check the status of your order and shipment.
What sizes do your tablecloths come in?

Our tablecloths are available in 120x150, 140x140 and 150x220 cm sizes.

What fabric are your floor cushion covers made of?

Our floor cushion covers are made from double-sided patterned chenille fabric.